Need to refund a payment to a customer? With Stripe you can refund any payment in just a few clicks. Follow these steps to do it safely from your dashboard.
Open the customer's profile (if you're not sure how, check the guide “How to find a customer in Stripe”). Scroll down to the Payments section, find the payment you want to refund and click the refund icon (the ↩ arrow) on the right of the row.
The Refund payment window will open. By default the full amount is refunded, but you can change it if you only want to refund part of it.
Click the Reason dropdown to indicate why you're issuing the refund.
If you select “Other” as the reason, Stripe will ask you to write a short note explaining the reason for the refund. In that case it is mandatory to fill it in.
When everything is correct, click the Refund button. Keep in mind that refunds take between five and ten days to appear on the customer's statement. Stripe's fees on the original payment are not returned, but no additional fee is charged for the refund.
The payment status will change to “Refunded” in the Payments section. That confirms the refund has been processed correctly.
